Essential features your web site must have


Don’t just focus on the home page, keywords and titles.

The home page is the first step to sales when customers visit your site to see the products they are looking for. Of course, search engine optimisation and better rankings can’t keep your customer on your site or make them buy. Now that the customer is visiting your site, ensure that he gets interested in your products or services and stays around. Motivate him to buy the product by providing clear and unambiguous information. Thus if you happen to sell more than one product or service, providing all necessary information about this, may be by keeping the  information on a different page. By providing suitable and easily visible links, the customer can navigate to these pages and get the details.

Understanding your target customer

If you are thinking of having a brochure website built or have and existing static site that you think will attract clients, but you don’t really know who your customers are and what they want to buy, it is unlikely you make much money. Website business is an extension or replacement for a standard storefront. You can send email to your existing clients and ask them to complete a survey or even while they are browsing on your website. Ask them about their choices. Why do they like your products? Do you discount prices or offer coupons? Are your prices consistently lower than others? Is your shipping price cheaper? Do you respond faster to client questions? Are your product descriptions better? Your return policies and guarantees better than your competitor’s? To know your customer you can check credit card records or ask your customer to complete a simple contact form with name, address, age, gender, etc. when they purchase a product.

Does your website give enough contact information?

When you sell from a website, your customer can buy your products 24 hrs a day and also your customers may be from other states that are thousands of miles away. Always provide contact information, preferably on every page of your website, complete with mailing address, telephone number and an email address that reaches you. People may need to contact you about sales, general information or technical problems on your site. Also have your email forwarded to another email address if you do not check your website mailbox often. When customer wants to buy online provide enough options like credit card, PayPal or other online payment service.


  Copyright secured by Digiprove © 2010 Rob Brideson

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